Shipping policy

At Cat Play Toy Store, we are committed to providing a smooth, reliable, and transparent shipping experience. We truly care about every customer and every order, and making sure your items arrive safely is always our priority.

Shipping Coverage

We ship to customers worldwide. Our primary customers are located in:

  • United States

  • Canada

  • Australia

  • Other international regions

We work with trusted international logistics partners to ensure safe and dependable delivery.

Shipping Fees

Shipping costs vary based on:

  • Destination country or region

  • Product size and weight

  • Shipping method selected

Shipping fees typically range from USD $9 to $55.
The exact shipping cost will be calculated and displayed at checkout before payment is completed.

Order Processing & Handling Time

All orders require preparation before shipping.

  • Processing time: up to 5 business days

  • This includes order verification, packing, and quality checks

Once your order has been prepared, it will be handed over to the shipping carrier and a tracking number will be provided when available.

Please note: processing time is separate from shipping time.

Estimated Shipping Time

Delivery times vary depending on destination and carrier. Shipping time estimates are provided for reference only and may be affected by factors beyond our control, including customs clearance and carrier delays.

International Shipping

Many of our orders are shipped internationally. As a result, delivery may be affected by:

  • Customs inspections

  • Local import regulations

  • Weather conditions or carrier delays

While these factors are outside of our direct control, we actively monitor shipments and provide support whenever issues arise.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Lost or Delayed Shipments

If a shipment is delayed or appears to be lost due to logistics or customs issues, please contact us as soon as possible.

  • We will work closely with the shipping carrier to investigate the issue

  • If a shipment is confirmed as lost or fails to be delivered due to shipping or customs-related problems, we will offer one free replacement shipment at no additional cost

Please note: we are not responsible for failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Our Commitment to You

Our service does not end once your order is shipped or delivered. If you have any questions, concerns, or need assistance at any time, our support team is always happy to help.

📧 Contact us anytime: info@catplaytoy.com